Template library › Developer · Retainer · 30 days · Firm

Developer maintenance retainer unpaid

For developers on monthly support/maintenance retainers that have stopped being paid.

“The longer and softer you make it the more it reads like you think you're being unreasonable for wanting to get paid.” This one is short and direct, with no “sorry to bother you”.

On maintenance retainers, the risk is you keep fixing production bugs for free. Set a clear date when on-call support pauses.

Email template

Subject: Support retainer: [month] invoice [INV-123] overdue

Hi [Name],

The [month] maintenance retainer invoice [INV-123] ([amount]) is now 30 days overdue.

From [date], I'll pause non-urgent support and the [response-time] SLA until it's settled. Critical security issues I'll still flag to you. Pay link: [payment link].

Thanks,
[Your name]

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Tips

Placeholders in [brackets]. Stop when paid: cancel any remaining reminders the day payment clears. General information and draft wording only. Not legal advice. PaidNudge is not a law firm or a debt collector. Check your contract and local rules, or ask a qualified lawyer, before relying on any late fee, interest or court step.

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