Template library › Disputed invoice · 30 days · Firm

Disputed invoice: scope and approval evidence

Follow-up that lays out the agreed scope, approvals and delivery so a dispute can close.

“The longer and softer you make it the more it reads like you think you're being unreasonable for wanting to get paid.” This one is short and direct, with no “sorry to bother you”.

If the client claims work was out of scope or unsatisfactory, set out the record calmly.

Email template

Subject: Invoice [INV-123] — scope and approvals

Hi [Name],

Following our conversation, here is the record for invoice [INV-123]:
- Agreed scope: [summary, link to SOW/email dated …]
- Approved on: [date] by [person]
- Delivered on: [date] ([link])
- Revisions completed: [n]

On that basis the full [amount] is due. If you believe something specific wasn't delivered, tell me what it is by [date] and I'll fix it; otherwise please pay by [date]: [payment link].

Thanks,
[Your name]

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Tips

Placeholders in [brackets]. Stop when paid: cancel any remaining reminders the day payment clears. General information and draft wording only. Not legal advice. PaidNudge is not a law firm or a debt collector. Check your contract and local rules, or ask a qualified lawyer, before relying on any late fee, interest or court step.

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