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Agency invoice 30 days overdue: escalate to a director

Escalate an agency invoice to a finance director or account owner, professionally.

“The longer and softer you make it the more it reads like you think you're being unreasonable for wanting to get paid.” This one is short and direct, with no “sorry to bother you”.

When AP stalls, escalate one level up — with facts, not blame.

Email template

Subject: Overdue invoice [INV-123] ([amount]) — 30 days

Dear [Director name],

I'm writing about invoice [INV-123] for [amount] ([scope]), due [due date] and now 30 days overdue. We've followed up with [contact] and accounts on [dates].

Could you help ensure it's paid by [date]? Until then we're pausing further deliverables on [project]. PO [PO number]; remittance details attached.

Kind regards,
[Your name]
[Agency]

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Tips

Placeholders in [brackets]. Stop when paid: cancel any remaining reminders the day payment clears. General information and draft wording only. Not legal advice. PaidNudge is not a law firm or a debt collector. Check your contract and local rules, or ask a qualified lawyer, before relying on any late fee, interest or court step.

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