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Client ghosting after 14 days: change channel

When emails get no reply for two weeks: switch channel and copy a second contact.

“The longer and softer you make it the more it reads like you think you're being unreasonable for wanting to get paid.” This one is short and direct, with no “sorry to bother you”.

If two emails got nothing, try a different person and a different channel, then confirm in writing.

Email template

Subject: Invoice [INV-123] — trying to reach you

Hi [Name] (cc [second contact]),

I've emailed on [date] and [date] about invoice [INV-123] for [amount], due [due date], without a reply. I also tried calling on [date].

Could someone confirm the payment date by [date]? Pay link: [payment link]. If I've got the wrong contact, please point me to the right one.

Thanks,
[Your name]

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Tips

Placeholders in [brackets]. Stop when paid: cancel any remaining reminders the day payment clears. General information and draft wording only. Not legal advice. PaidNudge is not a law firm or a debt collector. Check your contract and local rules, or ask a qualified lawyer, before relying on any late fee, interest or court step.

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