Template library › Virtual assistant · Client ghosting · 30 days · Final

Virtual assistant: client ghosting while you still have access

When a VA client stops replying and stops paying, but you still have access to their tools.

Client still giving you the run-around with excuses? This is the last message before escalation: one deadline, one stated next step.

Act professionally: pause work, keep access untouched, and set a date for handing back credentials.

Email template

Subject: Pausing work: invoice [INV-123] unpaid

Hi [Name],

I've reached out on [dates] about invoice [INV-123] for [amount], now 30 days overdue, and haven't heard back.

I've paused all tasks as of today. If I don't hear from you by [date], I'll log out of [tools] and send you a handover note, and pursue the balance through [small claims]. Pay link: [payment link].

Thanks,
[Your name]

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Tips

Placeholders in [brackets]. Stop when paid: cancel any remaining reminders the day payment clears. General information and draft wording only. Not legal advice. PaidNudge is not a law firm or a debt collector. Check your contract and local rules, or ask a qualified lawyer, before relying on any late fee, interest or court step.

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